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Percentage Call Routing

Percentage Call Routing

Percentage Call Routing

Apply & use this call feature to route UK calls to a number of destinations without the need to configure this on to the phone system at site each time & use up valuable lines & pay to re-direct.

Note that when we add this feature we do not require any lines to deliver calls by percentage %. On-net percentage forwarding is completed on the 08, 03 or 09 number it's self without the need for any line or use of any phone system. We can set up a % service often for free plus we would not use any additional lines.

Using % routing on-net is often usually totally free to apply/build using 08UK so this feature can be applied to maximize your ability as a company to 'free up' telephone lines (& it may reduce phone bills too) & to route calls effectively to where they can best be answered.

This percentage % inbound call routing feature is offered as standard on all our virtual numbers & call plans can be built for free by our experienced operations team.

We can route calls on % then check the response to the call to another destination if need be. So for instance if the first line (assigned say 40% of the calls) is engaged, unanswered or dead the 08 call plan detects this response & can react accordingly. CDR data can show you the end point destination number for each CLI from each caller. % route calls using this inbound call feature to ensure the caller is best connected at all times.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Post-Call CSAT Survey

Inbound Call Recording

Advanced Daily/Weekly Inbound Call Statistics

Or many other inbound features to achieve the full inbound call control you require.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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