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Welcome with Routing Options IVR

Welcome with Routing Options IVR

Welcome with Routing Options IVR

Unify your callers experience with a brand strengthening welcome message when your open & equally you're your offices are closed. Often we can upload these .wav's for you on to every virtual number without any charge, yes that is free announcement uploads.

These recordings will play on each & every call to ensure each caller knows exactly whom they have got through to & this will give a professional impression especially if recorded by a professional studio where you can choose male or female voice actor & the background music of your choice. This music & voice is usually then the same on all interactive response elements, so for example 'on-hold marketing messages'.

For more about professional 'studio quality' welcome message/s recordings go direct to our referral partners whom have their own studio and superbly experienced in-house voice actors; Reactive Audio go to www.reactiveaudio.co.uk

Such welcome messages can also contain other route options available to the customer at your contact center, like them sending an e-mail or SMS for example. These messages usually prompt the caller to interact i.e respond to the message. You can have for instance press 1 for sales, 2 for accounts, 3 for technical support. These options can route to individual destination numbers anywhere in UK & the complexity of the plan is unlimited & may contain several layers for instance, ok thank you for choosing option 1 sales, now please choose from the following sales products; press 1 for X, press 2 for Y or press 3 for Z or press 4 for A etc.

Any/all the destinations uploaded can give a response to the call plan which can then also route the call on to another destination should that first line for the first option be engaged, unanswered or dead tone. You can ask us to build the call plan for you or you can do this yourself so you/we can ensure as best we can that all calls are answered and handled as best as they possibly could be at any given moment.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing

Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Inbound Call Recording

Advanced Daily/Weekly Inbound Call Statistics

Or many other inbound features to achieve the full inbound call control you require.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.