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Bank/Public Holiday Call Routing

Bank/Public Holiday Call Routing

Bank/Public Holiday Call Routing

This feature allows you to control exactly the response the callers will hear when they call your business on a Bank Holiday.

Public Holiday Calls to your office lines need to be handled as an out of hours ‘closed’ time call.

Using virtual 08 or 03 cloud numbers allows you to pre-select all public bank holidays as closed days, where usually a closed message will play to the caller.

This useful feature is usually placed at the very beginning of an call plan to ensure closed days including Christmas & Easter can give the caller the right response.

We can combine this inbound call handling feature with other call handling features.

Tier 1 carrier relationships BT, Virgin, Vodafone & Citrus mean we can offer literally any inbound call handling feature you may want to apply.

Choosing the right solution may then also be driven by the costs associated to each feature.

It is true to say when choosing your inbound call handling features some call features are more cost effective (especially in the long run) when bought & installed directly on to phone hardware at a physical location rather than being added as a cloud on-net feature directly onto the numbers.

Balanced against this is of course the fact that on-net features are far more reliable from an operational & disaster recovery perspective.

With many of our features included at no extra cost, into one simple pence rate, we recommend you make the most of them to ensure your callers experience is as cloud reliant as possible.

More complex call features/ call plans that require CLI collection/management configurations are far more time usually carry a set up charge.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Advanced Daily/Weekly Inbound Call Statistics

Or many other inbound features to achieve the full inbound call control you require.

Yes we can offer a list of free features including any bespoke IVR which we can set up on many of our 08, 03 or 09 numbers.

Often we build even complex IVR call plans for free when clients activate number services with ourselves (or port existing 08 numbers to us).

To read more about inbound cloud call services, click here.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.