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Live Review Site Monitoring

Track, analyse, and promptly engage with customer reviews in real-time, all within the our Digital Services platform.

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Real-Time Monitoring

Keep an eye on customer reviews across various platforms, such as Trustpilot and Feefo. Get instant updates on star ratings and positive and negative feedback by real-time alerts.

Engagement Tools

Respond promptly to reviews using tailored criteria-based alerts. Craft automated responses for positive reviews and prioritise negative ones for personalised attention.

Text Analysis

Utilize dynamic widgets to spot trending keywords, both positive and negative. Manage custom keyword tables to track specific topics and sentiments.

Sentiment Evaluation

Our sentiment engine analyses each review, scanning for thousands of indicators to generate an overall sentiment score. Stay updated with real-time sentiment widgets and reports.

Data Insights

Access comprehensive review data. Filter data by date, review type, sentiment, and keywords, and export subsets in CSV format.

Custom Reporting

Generate detailed reports featuring key metrics, sentiment analysis, and text analytics. View reports online or in PDF/CSV formats, and schedule automated delivery on a daily, weekly, or monthly basis.

Self-Improving

Leverage self-learning capabilities to continuously improve help articles, utilising data from page views and article ratings. Identify and address missed search terms to continuously refine the user experience.

Integrated Agent Support

In cases where dynamic FAQs cannot resolve an inquiry, seamlessly transition users to the full Digital Services platform via voice, email, live chat, or other messaging channels. Agents receive the FAQs 'journey' for informed support.

Real-Time Insights

Access real-time widgets and reports detailing visitor numbers, popular articles, customer ratings, and search terms. Utilise advanced text analytics for comprehensive understanding.

Responsive Customisation

Customise the online FAQs software to reflect your branding. Manage articles and content effortlessly, ensuring optimisation for desktop and mobile devices.

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