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Live Social Media Monitoring

Real-Time Monitoring Stay ahead of the curve by monitoring brand mentions across a multitude of platforms including Twitter, Facebook, YouTube, Instagram, Google+, and more. Our platform extends beyond social channels to encompass the broader web, forums, and review sites.

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Real-Time Monitoring

Stay ahead of the curve by monitoring brand mentions across a multitude of platforms including Twitter, Facebook, YouTube, Instagram, Google+, and more. Our platform extends beyond social channels to encompass the broader web, forums, and review sites.

Insightful Analysis

Leverage robust sentiment analysis and text analytics capabilities to identify mentions from crucial customers and influencers. Visualise social activity through dynamic live wallboards, offering over 20 customisable widgets for comprehensive tracking.

Engagement Excellence

Empower your agents with an advanced workspace equipped to review mentions, delve into conversation history, access agent notes, and peruse customer details prior to responding via public or private messages. Boost efficiency with a convenient 'split-screen' mode.

Workflow Management

Optimise your social media strategy with intelligent workflow tools designed to identify pivotal mentions, thereby streamlining prioritisation and assignment to dedicated teams or agents. Identify significant keywords/phrases and high-authority posts to expedite response times.

Versatile Publishing Capabilities

Broaden your social media management capabilities with flexible publishing options that streamline workflows, prioritise tasks, and enhance response times by identifying critical mentions for allocation to specific teams or agents.

Performance Metrics & Reporting

Track key performance indicators (KPIs) at both agent and supervisor levels, providing real-time insights into volume, completion rates, and performance against service level agreements (SLAs). Access comprehensive daily, weekly, and monthly reports to monitor team and agent performance effectively.

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