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Geographical Area Routing

Geographical Area Routing

Geographical Area Routing

Any area driven inbound call routing plan that is active on any virtual number, is running a complex geographical area routing plan to distribute calls between locations. According to certain rules this feature routes calls to your office location (or DDI) based entirely on the callers CLI i.e the location of the line/number they are calling from. Calls from Mobiles, Unidentified & International calling destinations have to be dealt with separately within the routing plan.

Advanced platform options can allow a selected TV Region, Postcode Territory, Town, City, County or even Postcode territories to route calls down an inbound call path.

TV Region Call Routing
Perhaps advertising budgets & national marketing campaigns will allow separation of responses by TV region, where each region routes to a dedicated DDI within your office (where it can then be identified correctly), this is no problem & can be added to your call plan usually without any charge.

Town, City, County Call Routing
It is relatively easy to identify the location of the cli calling your virtual number & each cli is allocated to an exact location in the UK, so obviously all 0161 callers are calling from Greater Manchester. Any of these area specific routing options can be applied relatively easily & usually without any charges.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Post-Call CSAT Survey

Advanced Daily/Weekly Inbound Call Statistics

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If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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