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Engaged Calls Routing

Engaged Calls Routing

Engaged Calls Routing

Do you honestly know how many calls you missed because all your lines were engaged, last month?

Whilst we appreciate that no matter how many lines you may have it still may be possible for a peak in calls to result in you reaching your maximum, so resulting in callers getting an engaged tone.

Business phone lines reaching capacity will always give the caller an engaged tone response.

If you use Virtual Business Numbers effectively the virtual inbound call plan can be built to ensure the callers never actually ever hear that engaged tone response.

We do this by existing the call to another response, or route, rather than placing the caller to your line where they would hear the engaged tone.

Even if this is a recording stating that the caller needs to phone back or email – this is still much better than an engaged tone, which leaves the caller, your potential customer feeling unvalued or ignored almost.

Rather than getting engaged you can ask for the call plan to go to a voicemail or recording feature within your office set up or we can route the call ‘on engaged’ to another totally different call centre.

So we can route calls on engaged response from your lines to;- another landline, on to a mobile number, to a voicemail, to a 3rd part call centre.

We can offer features like queuing that can also assist with too many calls, queuing does this by holding the callers in a ordered que on-net i.e on the number, so not on/using your phone lines.

We can inform each caller of their position in the que, on-going and play a marketing message/recording to those waiting.

The fundamental difference between the platform queuing calls and your own phone system on-site queuing calls is that you require (and can reach capacity) your own lines to que the calls.

Handling engaged calls is easy with 08UK when you use; 0800, 0333, 0845, 0844, 0871 business telephone numbers.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Post-Call CSAT Survey

Inbound Call Recording

Advanced Daily/Weekly Inbound Call Statistics

Or many other inbound features to achieve the full inbound call control you require.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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