Really simple, call hunting just means a call routing to a number of destinations in a particular order. The call 'hunts' from one destination/line/number to another in a particular plan as set by you.
Also known as 'setting your ring order', this simple and usually free feature ensures you maximize the chance of the call being answered by a person or this call hunting feature can be used to prioritise calls towards staff in order of preference.
Some companies have call hunting configured on to the phone system, but we can do this feature on-net on the 08, 03 or 09 number itself without the need for any phone system at all (we can set up a hunt group on home telephone lines, if need be, for homeworker support set ups).
We can hunt calls the re-route on engaged, unanswered or dead tone responses at each destination/location. The unanswered feature can be set to a number of rings or a time in seconds so call response times can be controlled & monitored accurately. Available daily CDR data shows the terminating destination.
To route calls between departments you may wish to use call hunting to ensure the caller has the most appropriate member of the team available.
This feature can be used in conjunction with:
Or many other inbound features to achieve the full inbound call control you require.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email firstname.lastname@example.org so we can call you back.