With seven major tier 1 carrier relationships we can offer literally any inbound call feature your business may require, so choosing the right solution may then also be driven by the costs associated to each feature.
It is true to say when choosing your inbound call handling features some call features are more cost effective (especially in the long run) when bought & installed directly on to phone hardware at a physical location rather than being added as a cloud on-net feature directly onto the numbers, but of course on-net features are far more reliable from an operational & disaster recovery perspective, as any solution that relies upon one physical site/locations lines working correctly & power being available, is not as robust as any on-net carrier cloud solution that is multi-site multi-channel resilient.
Our experience allows us to balance the commercials with the right features so we can then deliver a real solution at the right price/budget for each of our business clients. With many of our features included at no extra cost, into one simple pence rate, we recommend you make the most of them to ensure your callers experience is as cloud reliant as possible.
Automatic DR features like line response can detect faults (note this is not 100% fool proof) automatically then routing calls to other destinations within the call plan can ensure the caller does not get a 'dead tone response'. Disaster Recovery features and pre-built DR call plans are rarely addressed properly even by the largest carriers.
More complex call features/ call plans that require CLI collection/management configurations are far more time consuming that any standard add-on feature, so set up charges usually apply for these plans. We can build complex new plans for customers for free; however this will affect then the rates applied to account each month.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email firstname.lastname@example.org so we can call you back.