If you are not listening, you can act upon; negative problems or positive suggested improvements.
Call recording should be combined with a comprehensive CSAT solution to then allow your organisation to listen and record callers feedback.
As calls, when both these features are active, are recorded and then stored online, in the cloud, accessible via the CSAT.
The two features Call Recording & CSAT are therefore logically linked.
We can offer insight into motivation behind number choices and applied features.
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