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A customer satisfaction score, or CSAT as it’s called, attempts to measure client's satisfaction levels. Obtaining customer feedback has increasingly become an integral part of any business set-up, in order to im
The premium rate service (PRS) market in the UK was worth £678.1 million (excluding VAT) in 2015-16. This demonstrates a decrease of 0.26% on 2014-15 revenues of £679.9 million, highlighting the market place has settled in the course o
