This page is dedicated to list any fault any of our customers has experienced on Inbound 08, 03, 09 numbers.
These faults occurred are listed here to offer an open-book record of any issues & this shows how quickly they were resolved by the Major Tier1 Carriers technical teams.
Network Fault Details occurred since Jan 2012, which has affected our clients service on virtual numbers:
|Carrier Network||Date||Brief Description of Issue||How long did the fault last|
|Virgin Media||10-10-12||Platform Fault (gave engaged tone to callers||Raised at 10.25am - Cleared 11.45am|
|Virgin Media||18-12-12||Platform gave call failed tone intermittently to some callers||Raised at 12.55pm - Resolved by 3pm|
|Virgin Media||22-05-14||Platform did not allow prompt messages to be uploaded||Raised at 11.00am - Resolved by 6pm|
|Virgin Media||2-11-15||Interconnect fault stopped calls hitting Platform so callers heard silence||Raised at 9.40am - Resolved by 1pm|
|Virgin Media||20-11-17||In & ECT intermittently calls were not connecting so callers heard silence. Ref 5773103||Raised at 10.25am - Resolved by 3pm|
|BT||01-12-17||Unable to login onto Platform to make any changes.||Raised at 11.30am - Resolved by 12.18pm|
If you are an existing 08UK customer with a fault on one of our services please Call 0330 123 0299 or email firstname.lastname@example.org & we will call you back.