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08UK SLA

08UK SLA

08UK SLA

Take A Look At Our Service Level Agreements...

You will find many of our competitors do not publish these specifically on their website like we do.

We wonder why not? Our SLA’s we believe exceed many of our competitors. We do things quickly – quicker than most.

Looking after our clients when they need us is crucial to you our client perceptions of the relationship you have with us and the value we can add.

Click for Client Testimonials Or Click for Clients Service Scores

Direct Tier1 Carrier response time frames are often reported to be slow.

You may end up actually missing phone calls and this could result in your company losing business/revenue.

We are 08UK, we pride ourselves on being the best, offering the best, making no compromises, responding quickly to your needs – exceeding expectations responding within service level times is what we do best.

There is no queue or back-log here within our operational environmental teams, unlike many Tier1 carriers team we know very well; British Telecom & C&W (Vodafone) all come to mind.

Major tier1 carrier robust services with the customer service levels you expect & deserve – simple really here at 08UK – we just support our clients in a timely and efficient manner.


Action

SLA

NGN Form and Terms & Conditions Sent to Customer

1 Working day

Put Numbers Live (straight routing) less than 10 Numbers

2 Working Days

Put Numbers Live (straight routing) between 10-50 Numbers

4 Working Days

Put Numbers Live (straight routing)50+

10 Working Days

Set Up Customer With Their Own Account

10 Working Days

Set Up Additional Logins

2 Working Days

Make Changes to User Profiles

2 Working Days

Recording Message (up to 5 recordings, 5+ needs to be agreed with the account manager

5 Working Days
*Subject to none specific staff member

Make destination changes

2 working days

Simple Changes to Call Plans (up to 3 routing features and 5 destination)

5 Working Days

Complex Changes to Call Plans (4 routing features, 6 or more destination numbers, IVR GEO / CLI routing)

Bespoke upon request

Portal Training

Working Days (upon request)

Customer Request for Statistics

2 Working Days

Unlocking A Customer Portal Account

1 Working Days

Changes Required for Over Christmas

10 Working Days Prior to Christmas Eve

Changes Required for Easter

Working Days to Good Friday

Changes Required for Bank Holidays

Working Days to Bank Holiday Monday

Billing Enquiries

5 Working Days




If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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