0845 are not mobile friendly 0845, are 0845 local numbers?
The description originally (these rates are what everyone was paying pre-deregulation) of the 0845 number range was 'local rate numbers' cost was 3.4ppm, the 0870 numbers were 'national rate numbers' costing 6.7ppm.
De-regulation and competition have driven prices down so no-one is paying those old high rates to make local/national calls to numbers like 01 or 02 landlines, anymore thankfully. Most pay only 1ppm for a local or national call. Whilst many do not mind paying a few [pence per minute] from a BT landline to call an 0845 numbers they do object to paying much higher rates to dial 0845 if they are calling from a Vodafone mobile for example. With these calls costing as much as 42ppm you can understand why mobile callers do not want to dial 0845. Change just the 8 to a 3, makes your 0845 123 6789 for instance into 0345 123 6789 where mobile callers are then happy. Unless you have shares in the mobile networks why cost your callers much higher rates to call you (especially if you do not receive any of that high rates).
How much does an 0845 number cost to operate/own/run per month?
It costs 0p/minute to run operate a 0845 telephone number with 08UK, the owner does not have to pay for the calls, the callers are paying much more to call you so are covering any costs you may otherwise have to pay. Since de-regulation the price cost to call nationally was also 6.7ppm and 3.4ppm for local calls, this is where these rates came from. No-one is paying these high rates to make local/national calls to numbers like 01 or 02 landlines, anymore thankfully, ten years of deregulation has driven prices right down to around or below 1ppm for a local or national call. Whilst many do not mind paying a few [pence per minute] from a BT landline to call an 0845 numbers they do object to paying much higher rates to dial 0845 if they called from a Vodafone mobile.
Advantages of going 0345
Where a company has multiple locations/branches here in the UK it is possible for callers to one national 0845 or 0345 number to be directed to the local customer support branch i.e calls from the London area are routed to London and those from say 0161 Manchester go to Manchester.
Each line that calls your 0845 or 0345 presents a presentation number to the inbound call plan. By doing so the line indicates where in the country the caller is as for instance all 0121 calls are from Birmingham and all 0207 or 0208 are from London.
"Hello. Press 1 for sales, 2 for accounts" is the classic helpful IVR menu that is designed to allow the caller to choose their own option to best direct their call. IVR stands for interactive voice response, IVR basically is the options that callers hear when they dial a phone numbers.
IVR removes the need for a real person to answer each 0845 or 0345 call & every call & the recording asks which department the caller wants; no receptionist can handle multiple simultaneous calls, IVR stops undue delay & helps for smoother delivery of inbound calls to correct person.
As the name suggests, percentage call routing is the feature/function of being able to split calls that are coming ion on one e.g 0345 number to two or more different locations - by percentage - to help best support a changing staff rota within e.g one department.
25% / 75% call routing is easy on a 0845 or 0345 and instant control means these figures can be manipulated Live. Staff numbers across multiple locations allow perfectly for use of this helpful call handling feature, which of course can be applied with other options like % routing.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email firstname.lastname@example.org so we can call you back.