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Maximum Simultaneous Inbound Calls Feature

Maximum Simultaneous Inbound Calls Feature

Maximum Simultaneous Inbound Calls Feature

This feature allows you to control exactly the numbers of calls that come through to your office lines from your virtual 08 or 03 cloud number.

This feature is very simple but it can be really effective. Give the Nth caller the response you want - rather than anyone ever hearing a busy tone.

Set limits per team/department to control the maximum simultaneous number of inbound phone calls we route to your office lines.

You may use this ‘maximum calls’ feature at any point in the call plan which we can usually build for you for free.

We can combine this inbound call handling feature with other call handling features.With several tier 1 carrier relationships we can offer literally any inbound call feature your business may require.

Choosing the right solution may then also be driven by the costs associated to each feature.

It is true to say when choosing your inbound call handling features some call features are more cost effective (especially in the long run) when bought & installed directly on to phone hardware at a physical location rather than being added as a cloud on-net feature directly onto the numbers.

Balanced against this is of course the fact that on-net features are far more reliable from an operational & disaster recovery perspective.

Any solution that relies upon one physical site/locations lines working correctly & power being available, is not as robust as any on-net carrier cloud solution that is multi-site multi-channel resilient.

Our experience allows us to balance the commercials with the right features so we can then deliver a real solution at the right price/budget for each of our business clients.

With many of our features included at no extra cost, into one simple pence rate, we recommend you make the most of them to ensure your callers experience is as cloud reliant as possible.

Automatic disaster recovery features can pre-detect a fault automatically then will then re-route calls to other destinations within the call plan can ensure the caller does not get put through t a 'dead line dead tone'.

Disaster Recovery feature and pre-built DR call planning is often not addressed properly even by the largest carriers.

More complex call features/ call plans that require CLI collection/management configurations are far more time consuming that any standard add-on feature, so set up charges usually apply for these plans.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Post-Call CSAT Survey

Inbound Call Recording

Or many other inbound features to achieve the full inbound call control you require.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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