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The following blog findings are taken from a research based survey carried out by BT partners Davies Hickman of 6,000 consumers across twelve countries – Australia, Brazil, China, France, Germany, India, Netherlands, Singapore, South Africa,
Acquiring customer feedback in today’s business climate is a fundamental part of any business set-up. In order to make ongoing improvements, it’s important to recognise what your customers really think about your organisation.
4 Features to capture the real voice of your customers, are they happy with you as their supplier? Obtaining customer feedback has increasingly become an integral part of any business set-up, in order to improve, a business must kn
A customer satisfaction score, or CSAT as it’s called, attempts to measure client's satisfaction levels. Obtaining customer feedback has increasingly become an integral part of any business set-up, in order to im
How has the use of DTMF and cloud integration enabled complex voice solutions? The use of DTMF (dual tone multi frequency) is commonplace today in telephony systems and is a universal technology through which many of us interact on a dai
Response Tap UK a web marketing company have been looking at the evolving role of the phone call in the marketing mix, so the sales process. Response Tap have carried out a major piece of international research recently, polling 4,000 US a
