Phone-Paid Services Authority

Phone-Paid Services Authority

We are 08UK. Phone-Paid Services Authority or PSA is the UK regulatory body for all premium rate, phone-paid services in the UK. These are the goods and services that consumers can buy by charging the cost to their phone bills and pre-pay phone accounts.

PSA regulate services using a Code of Practice, approved by Ofcom. This sets out the rules with which all providers of phone-paid services must comply. Among other things, it requires clear and accurate pricing information, honest advertising and service content, and appropriate and targeted promotions.

Premium rate numbers generally begin with 09, 118, 0871, 0872 and 0873 & also mobile text short code numbers (the five and six-digit numbers that you can use to enter text competitions, give to charity via your mobile, download mobile games, etc) are also considered premium rate.

PSA investigates complaints about phone-paid services. Where it decides that its rules have been broken, it can fine the company responsible, bar access to its services, and even bar the individual behind the company from running other services under a different company name. Investigations and adjudications are free to consumers and fully independent.

You can contact Phone-Paid Services Authority on: 0300 303 0020.
Or alternatively visit their website by clicking below.