Tailor call routing according to your callers number/location with Area Based Routing. Our postal territory call routing solutions are some of the most comprehensive available in the UK and routes callers to their local office depending on the callers location and can even be narrowed down to territories within a postcode area for instances where there are multiple local branches/offices or depots to route between.
This is done by the 08 number detecting the callers CLI and then routing the call to the correlating destination which is pre-set by a bespoke call plan. For instance, all callers from a Manchester cli (0161) could all be routed to the local Manchester branch whereas all callers from Liverpool (0151) would be automatically routed to their local branch instead.
To be able to also deal with callers from mobiles (where there is no cli to detect as they could be calling from anywhere) we offer the caller IVR options to choose from so that they can still be routed to the most appropriate office.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email firstname.lastname@example.org so we can call you back.