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2018 review of Premium Rate Services

2018 review of Premium Rate Services

The premium rate service (PRS) market in the UK was worth £555.3 million in 2017-18 including charity donations, down 12.1% on the previous financial year. Excluding Charity donations, the phone-paid services market was worth £517.8 mi

UK Contact Centre Report 2017

UK Contact Centre Report 2017

The largest HR and Operational study of UK Contact Centres has taken place and revealed some interesting findings. The ‘UK Contact Centre HR & Operational Benchmarking Report’ provides accurate detailed information on UK Co

How to handle any Nuisance Phone Calls

How to handle any Nuisance Phone Calls

Nuisance phone calls may be spontaneous calls or silent calls or strange unpleasant calls that usually happen occasionally not repeatedly from the same phone number. They are not usually intimidating but can often be annoying for the recipients, i

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