Call recording should be combined with a comprehensive CSAT solution to then allow your organisation to listen and record callers feedback. As calls, when both these features are active, are recorded and then stored online, in the cloud, accessible via the CSAT.
The two features are therefore logically linked. It may be better for your organisation to have your voice call recording delivered to you as a solution that sits in the cloud, as a feature on to your phone system may then may be too restrictive for all users.
If you are not listening, you can act upon; negative problems or positive suggested improvements.
For more on inbound cloud call services, click here.
Online voice recordings can be accessed by multi users via the online secure web portal and can be copied off on to local pc's for the best long term storage & management of all your inbound call recordings.
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