Ho! Ho! Ho! Welcome to Santa’s business telecoms survival guide. If you are looking for some useful tips on how to make your telecoms work for you this Christmas then you are reading the right blog.
Here are some extremely useful tips on how to make your business telecoms work for you this Festive Season:
Add a Christmas Message
Santa receives a large volume of phone calls at his home in the North Pole every year. He has millions of toys to produce and source in time for Christmas Eve and a lot of organising to do to get things done in time for the big day.
Last year Santa decided to contact 08UK to inquire about getting a festive IVR with menu options so his calls could be directed through to the relevant workshops. This has speeded up efficiency and streamlined his processes helping him to put even more smiles on even more children’s faces.
The IVR system Santa has in the North Pole could work for UK businesses who are trying to highlight any seasonal offerings or Christmas Marketing campaigns your business might be promoting.
Add a Christmas call plan to your IVR
During the Christmas period Santa does a lot of travelling and tends to be in and out of lap land on a frequent basis so sometimes he has the need to make changes to the way incoming calls are being handled.
The 08UK Operations Team are extremely efficient and always available to make changes on Santas behalf in a timeframe that meets his expectations.
This could be extremely useful for your business should you wish to change your opening and closed days/times in preparation Christmas.
Receiving High Call volumes? Divert some of your calls this Christmas
Is your business experiencing or due to experience high volumes this festive period? If your business is currently operating an inbound 08, 03, 01 or 02 number then maybe there is a requirement to divert some calls to different departments during busy times.
Santa will be diverting all incoming calls to his mobile this Christmas eve just like he did last year, we have scheduled this in advance as per Santas request. Maybe some of your work colleagues need to be on the move more than usual this Christmas and require calls to be routed to their mobile phones.
Bad Weather this Winter? Winter Snow? Get a Disaster Recovery Plan in advance
Having a Disaster Recovery Call plan that is uploaded onto your inbound phone numbers helps to ensure that you are operational and delivering a professional response regardless of the circumstances. If your team is struggling to get into work because of heavy snow then calls can be routed to alternate destinations such as home phone numbers instead of the office ones.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us.
Call us now on 0800 692 7000 or email firstname.lastname@example.org so we can call you back.