On hold for too long? Is no-one picking up your call
Are you regularly left waiting on hold on the phone for too long when trying to contact a UK Company that supplies good or services to you?
Are you left thinking; Why is nobody picking up the phone? This issue is not hard to solve – the company in question just need to employ more staff to actually answer the phone.
Do not put up with this – move away from any company that does not care to answer your call.
Call some big UK companies and the phone line just is ringing out indefinitely! Call some customer service lines and you are being placed in queues for 20 minutes with no option to receive a call back or leave any message, just wait or nothing. The real truth to this is these big corporate organisations within utility, banking or financial services don’t value your phone call one iota in fact they may not want you to call at all. These companies would rather you gave up calling them and prefer you resolve your issues via their company website or by email or chat. If you don’t have a computer or smart phone or have any disabilities which require you to actually speak to someone to resolve your issue (rather than go online) then you will have more problems.
Why do some businesses have this approach to customers contacting them, their customers? If you’re suffering from lengthy call queues or experience being transferred countless times to the wrong person then it’s time to change to a company that cares. A company that values your phone call and picks the phone up ideally within 3 to 6 rings.
Oh by the way, here at 08UK we answer all our calls in a timely efficient manner, with no call queues and we only use UK based staff, try us out, call us now free on 0800 692 7000.
If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.
