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Calling 0800 is Finally Free from UK Mobiles

Calling 0800 is Finally Free from UK Mobiles

 

On 1st July 2015 all 0800 & 0808 business numbers were (after long last) made free to call from all UK networks.

So Now All 0800 & 0808 UK Business Numbers are Totally Free from UK Mobiles, UK Landlines & UK Payphones.

On the same date Ofcom changed the way individuals were charged for calling many virtual non-geographic services (084 & 087 numbers) and also premium rate voice & data numbers & short codes.

USwitch.com says “the new expenses fluctuate drastically over different suppliers, so individuals should watch out for what they’re being charged (the access charge) to avoid getting caught out.”

The changes have meant memorable 0800 and 0808 numbers are at last free to call from mobiles, while the expense of calling other numbers, for example, 084, 087, 118 or 09 numbers is also now different.

More than 13 million UK people spend an average of £132 a year each calling these numbers, which incorporate travel organizations, conveyance firms and voting on TV talent shows. Ofcom said that last year UK consumers spent around £900m on over 250 million calls to 08, 09, or 118 service lines.

The new 08 changes were intended to make it more straightforward by creating a specific 'service charge' per number range (which has to be declared in many instances next to the number itself now too) then also allowing the network chosen to dial the number from to also apply a 'access charge'. However, access costs currently vary massively, with some network suppliers charging up to ten times as much as other networks.

Richard Neudegg, from uSwitch.com, says: "These changes offer long overdue changes to so-called free phone numbers. Numbers beginning with 080 have for years been allowed to call from landlines – and this has at last been extended to mobiles, as well. Be that as it may, the huge worry is the revised access charges, as these change significantly across the networks.

"Telephone companies can set whatever access charge they like, so now we've ended up with a system where EE charges 44p but GiffGaff is 15p yet TalkTalk is only 5p. That is before you add on the service charge per minute for the number you need to call, which can be anything up to 13p per minute for numbers beginning with 087.

"It's not so much the mental arithmetic required to work out the new call 08 rates that is the issue – people could be easily caught out if they aren’t clued up about their provider’s new charges.

"Ofcom's new system depends on individuals watching out for what they will be charged before they pick up the telephone. The theory is the charges are clearer since the 1st July 2015 changes, however this doesn't mean they will be cheaper."

Tynan O’Hara, from 08UK, says:

"These changes are welcomed by 08UK & frankly have been long overdue especially free-phone finally becoming free to phone.

“Ofcom should never have allowed the mobile networks to frankly rip-off the general public in such a callas way. The fact 080 was not addressed for many years is not good Ofcom even delayed (I think there was absolutely no need for an 18 month so called consultation) the introduction free calls to free-phone numbers from mobiles”.

“Numbers beginning with 084 & 087 have in addition this access charge now. So previously a 0845 call from a BT landline was only 3.4p/minute yet now BT landline charges an access charge of 10p/minute in addition to the call charge of between 1p/minute to 7p/minute to call the 0845 means calls from landlines & mobiles to 084 & 087 have if anything increased the costs for the average BT customer.”

“Why was EE been allowed to set an access charge of 44p/min”?  

“Why so high EE & Vodafone – How can you justify that rate?  GiffGaff is around a third of the rate at 15p/min”.

 

The table below shows the networks' new access charges from mobile and home phone lines from 1st July:

 

Network

Mobile access charge

Home phone access charge

Vodafone

23p, then 45p from 10th August

N/A

EE (incl. Orange & T-Mobile)

44p

11p

Virgin Media

36p

10.25p

BT

30p

9.58p

O2

25p

N/A

Three

25p

N/A

Tesco Mobile

25p

N/A

TalkTalk

20p

5p

GiffGaff

15p

N/A

Sky

N/A

9.5p

Source: uSwitch.com, 22nd June 2015

* All costs in the table above are out of bundle, however some providers offer calls to these numbers within select mobile and home phone tariffs.

  

If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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