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Call Recording

Call Recording

Two-way call recording is an FSA regulation now for finance companies who take calls, this has led to the demand for such services increasing massively in recent months. As calls, when this feature is activated, are recorded and then stored online, prices are based upon the space used each month.

It may be better for your organisation to have your voice call recording delivered to you as a solution that sits in the cloud, on-net at carrier level i.e on the number, rather than adding call recording as a feature on to your phone system which then may be too restrictive for all users. To read more about inbound cloud call services, click here.

If you not to delete anything the account storage used would keep going up, so would the charge to you. So you must manage (delete) recordings regularly to ensure you do not fall into the next memory allocation & charge. Online voice recordings can be accessed by multi users via the online secure web portal and can be copied off on to local pc's for the best long term storage & management of all your inbound call recordings.

This feature can be used in conjunction with:

Day/Date Call Routing
Time of Day Call Routing
Welcome IVR Messages
Engaged Calls Routing
Unanswered Call Routing
Dead Tone Call Routing

Inbound Call Queuing

Black/White Call Routing

Postcode Area / Territory Routing

Area/Town/County Call Routing

Percentage Call Routing

Post-Call CSAT Survey

Advanced Daily/Weekly Inbound Call Statistics

Or many other inbound features to achieve the full inbound call control you require.

For more details and to speak to us directly call us free now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.

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