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08 Numbers Performance Figures

08 Numbers Performance Figures

This statistical information relates to how many clients 08UK have lost in the last six months and over all time as a percentage of all our clients:

99% client retention - last six months

98.7% client retention - over all time

Network Fault Details occurred since Jan 2012, which has affected our clients service on virtual numbers:

Carrier Network Date Brief Description of Issue How long did the fault last
Virgin Media 10-10-12 Platform Fault (gave engaged tone to callers Raised at 10.25am - Cleared 11.45am
Virgin Media 18-12-12 Platform gave call failed tone intermittently to some callers Raised at 12.55pm - Resolved by 3pm
Virgin Media 22-05-14 Platform did not allow prompt messages to be uploaded Raised at 11.00am - Resolved by 6pm
Virgin Media 2-11-15 Interconnect fault stopped calls hitting Platform so callers heard silence Raised at 9.40am - Resolved by 1pm

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